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India Tech

India Hits Apple With Antitrust Investigation Over App-Store Practices

That’s the headline on my most recent story, out Monday. It begins:

India’s antitrust watchdog ordered an investigation into how Apple Inc. runs its App Store, becoming the most recent country to take aim at the U.S. technology giant.

The order from the Competition Commission of India said Friday that its initial view is that the Cupertino, Calif., company has violated some of the country’s antitrust laws. The body is “prima facie convinced that a case is made out for directing an investigation” into Apple, the order said.

The watchdog was responding to a complaint earlier last year from an Indian nonprofit group alleging that a 30% fee Apple charges developers selling digital content via their apps harms software makers and stifles competition. Apple has denied the claims, saying it is focused on making its devices as attractive as possible to consumers, according to the order.

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India Journalism Tech

Netflix Slashes India Prices in Battle with Amazon, Disney

That’s the headline on a story I wrote, out Thursday. It begins:

Netflix Inc. is slashing its prices in India, a key market for global growth where it trails cheaper rival streaming services from Amazon. com Inc. and Walt Disney Co.

The Los Gatos, Calif., company this week said in a blog post from India executive Monika Shergill that it is cutting its basic plan in India by 60% to 199 rupees, equivalent to $2.61, a month. Netflix also lowered prices on its least expensive plan, which offers mobile-only viewing, to $1.95 monthly. Its most expensive plan has been cut to $8.51.

Netflix has continued to switch up its strategy in the South Asian nation since launching in 2016, when it targeted the country’s more affluent consumers with plans that started at $7.50 a month.

The announcement didn’t provide a reason for the latest price reduction. A Netflix spokeswoman said the company is reducing its prices so more consumers can access its material in the country. She added that the company has been investing heavily in local content in India.

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India Journalism Tech

India Investigates Hacking of Prime Minister Narendra Modi’s Twitter Account

That’s the headline on my newest story, out December 13 with my colleague Rajesh Roy. It begins:

Indian officials are investigating how Prime Minister Narendra Modi’s Twitter account was hacked, with a tweet to his more than 73 million followers falsely saying India was adopting bitcoin as legal tender and distributing it to people in the country.

The account was briefly compromised before being secured, the prime minister’s office said on Twitter. The issue had been escalated to Twitter Inc., and the tweet should be ignored, the office said.

Twitter said its systems weren’t breached in the hack. The company has round-the-clock lines of communication open with the prime minister’s office and secured Mr. Modi’s account “as soon as we became aware of this activity,” a Twitter spokeswoman said. A Twitter investigation showed no other accounts appeared to be affected, she added.

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India Journalism

Facebook Is Stifling Independent Report on Its Impact in India, Human Rights Groups Say

That’s the headline on my most recent story, an exclusive out November 12. It begins:

Human rights groups say Facebook is stifling an independent report it commissioned to investigate hate speech on its services in India, the company’s largest market by customers and where scrutiny of its operations is increasing.

Representatives for the organizations say they have provided extensive input to a U.S. law firm that Facebook commissioned in mid-2020 to undertake the report. The groups say they supplied hundreds of examples of inflammatory content and suggested ways Facebook could better police its services in India.

Facebook executives from the company’s human rights team, which is overseeing the law firm’s effort, have since narrowed the draft report’s scope and are delaying a process that has already taken more than a year, the groups say.

“They are trying to kill it,” said Ratik Asokan of India Civil Watch International, one of the organizations that provided the law firm with input. Mr. Asokan said that Facebook has raised technical objections through the law firm that have caused delays, such as changing definitions of what can be considered hate speech and included in the report, undermining what Facebook said would be an independent study. The law firm hasn’t provided a timeline for completing it, he said.

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India Journalism

Facebook Faces Official Questions in India Over Policing of Hate Speech

That’s the headline on my most recent story, with my colleague Rajesh Roy. It begins:

NEW DELHI–India’s government has asked Facebook Inc. for details about how it monitors and removes inflammatory content on its platform in the country, according to government officials.

The Ministry of Electronics and Information Technology wrote to Facebook’s top executive in India this week, the officials said. The letter follows news reports including a Wall Street Journal article Saturday that said Facebook researchers had determined the company’s services are rife with inflammatory content in India, much of it anti-Muslim.

Based on the response from Facebook, the government will decide if it needs to seek more information, one of the officials said, adding that the present information sought was a preliminary inquiry.

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India Journalism Tech

Facebook Ends Ban on Posts Asserting Covid-19 Was Man-Made

Facebook Covid

That’s the headline on a story I wrote that ran Thursday. It begins:

Facebook Inc. has ended its ban on posts asserting Covid-19 was man-made or manufactured, a policy shift that reflects a deepening debate over the origins of the pandemic that was first identified in Wuhan, China, almost 18 months ago.

The Wall Street Journal reported Sunday that three researchers from China’s Wuhan Institute of Virology became sick enough in November 2019 that they sought hospital care, according to a previously undisclosed U.S. intelligence report.

“In light of ongoing investigations into the origin of COVID-19 and in consultation with public health experts, we will no longer remove the claim that COVID-19 is man-made or manufactured from our apps,” Facebook said in a statement on its website Wednesday.

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India Journalism Tech

WhatsApp Says It Filed Suit in India to Prevent Tracing of Encrypted Messages

WhatsApp India lawsuit WSJ

That’s the headline on a story out Wednesday by my colleague Jeff Horwitz and me. It begins:

Facebook Inc.’s WhatsApp said it filed a lawsuit in India to stop new government rules that would require the company to trace users’ encrypted messages, escalating a battle over online speech between American tech firms and the South Asian nation’s ruling party.

The messaging service, by far the largest in India, said in a statement that it filed the suit late Tuesday with the New Delhi High Court. The company has argued that the new rules violate Indian law because tracing individuals’ messages would violate their fundamental right to privacy.

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India Journalism Tech

Indian Police Visit Twitter’s Office After Politician’s Tweet Is Labeled as Misleading

Twitter India

That’s the headline on a story I wrote that run on Tuesday. It begins:

Indian police visited Twitter Inc.’s office in New Delhi to investigate the company’s labeling of tweets from a ruling party spokesman as misleading, the government’s latest move against U.S. tech platforms amid criticism over its handling of the pandemic.

Sambit Patra, a spokesman for Prime Minister Narendra Modi’s Bharatiya Janata Party, in posts last week shared what he said was a document from the main opposition party purporting to show instructions for criticizing Mr. Modi’s handling of the Covid-19 pandemic. India has in recent weeks reported record highs of daily cases and deaths, making it the world’s worst current outbreak.

Twitter appended a label to Mr. Patra’s tweets stating that they contained “manipulated media.” A company policy prohibits the posting of images or videos that Twitter determines may be doctored and could cause harm.

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India Journalism Tech

India’s Covid-19 Crisis Tests the World’s Back Offices

India IT firms and Covid

That’s the headline on my latest story, out Saturday. It begins:

India’s giant outsourcing firms are facing a two-front challenge: protecting the health of millions of employees as the nation suffers the world’s worst Covid-19 crisis, and ensuring that their work continues as usual for the big Western companies on their client lists.

Companies like Infosys Ltd., Wipro Ltd. and Tata Consultancy Services Ltd., known as TCS, have built up armies of workers who serve global clients like Bank of America Corp., Citigroup Inc.’s Citibank and Vanguard Group, doing everything from running call centers to writing computer code. The companies, along with Western tech businesses with large India-based staffs, are dealing with absences of sick workers, trying to help stricken employees find oxygen and getting vaccine shots for others at a time when such resources are scarce.

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India Journalism

Me on ‘The Journal’ Podcast Talking India, Covid-19, and Social Media

Journal podcast -- India, Covid, social media

I was on Tuesday’s edition of our “The Journal” podcast talking about my recent story on India, Covid-19, and accusations that the government is censoring social media over its handling of the crisis.

You can listen online here or find it on Spotify, Apple Podcasts, or other services. It was out May 4 and is called “India’s Social Media Crackdown.”