India Journalism Tech

Facebook, WhatsApp and Twitter Face New Rules in India

That’s the headline on my latest story, out Thursday. It begins:

India is establishing new rules to govern internet firms like Facebook Inc., WhatsApp and Twitter Inc., a fresh challenge for the American giants in a huge market that is key to their global expansion.

The new guidelines, unveiled Thursday, say that in order to counter the rise of problematic content online like false news and violent material, intermediaries must establish “grievance redressal mechanisms” to resolve user complaints about postings and share with the government the names and contact details for “grievance officers” at the firms. These officers must acknowledge complaints within a day and resolve them within 15.

Social media firms must take down material involving explicit sexual content within 24 hours of being flagged. Firms must also appoint officers and contact people—who live in India—to coordinate with law enforcement agencies and address complaints. Some firms must also help identify the “first originator” of some messages, the rules say.

“We appreciate the proliferation of social media in India,” Ravi Shankar Prasad, India’s minister of electronics and information technology, said Thursday. “We want them to be more responsible and more accountable,” he said.

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India Journalism Tech

Twitter’s High Hopes for India Waver Under Government’s Heavy Hand

2021 02 24twitter india

That’s the headline on my newest story, out Tuesday. It begins:

As Twitter Inc. looks overseas for growth, India stands out as its fastest-growing major market, one filled with opportunity—and increasingly thorny political challenges.

The San Francisco company in recent weeks blocked, unblocked and then blocked again hundreds of accounts in the South Asian nation for posting material New Delhi called inflammatory amid long-running protests by farmers. Twitter’s moves came after the government threatened the company with legal action, which could have resulted in a fine or imprisonment for Twitter executives, if it didn’t remove the handles.

Twitter finds itself in an awkward position, analysts say, as it publicly stands by its commitment to allow individuals to express opinions while also abiding by New Delhi’s increasing assertiveness over social media. Twitter’s balancing act highlights a growing conundrum for social-media companies as they run up against governments in key markets where they seek growth as developed countries become saturated.

“The problem they face is striking the right balance between ideology and being pragmatic,” said Ashutosh Sharma, a New Delhi-based vice president at research firm Forrester. “Should they be taking sides? They have to be consistent.”

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India Journalism Tech

India Threatens Twitter With Penalties If It Doesn’t Block Accounts

Twitter India

That’s the headline on my latest story, out Wednesday with my colleague Rajesh Roy. It begins:

India threatened to punish Twitter if it doesn’t comply with a government request to restore a block on accounts connected to tweets about farmers’ protests that the government says are inflammatory.

On Monday Twitter blocked more than 250 accounts from being seen within India following a government request after Indian officials said the tweets could incite violence. The officials singled out the hashtag #ModiPlanningFarmersGenocide, which some Twitter users have been using to bring attention to the government’s crackdown on protesters.

The demonstrations have been going on for more than two months as farmers protest new laws as the first step in removing the government support they rely upon. New Delhi says the laws will help farmers and consumers by modernizing and streamlining the agricultural supply chain.

The blocking of the accounts on Monday, which included some respected news organizations and political activists, triggered an outcry on Twitter.

Twitter reversed the ban within 12 hours, saying the tweets in question should be allowed as part of free speech. The company said protecting public conversation and transparency was fundamental to its work.

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Journalism Tech

After Myanmar Coup, Facebook Removes National Military TV Network’s Page

Facebook in Myanmar

That’s the headline on an exclusive story I wrote, out Tuesday. It began:

Facebook Inc. banned a Myanmar military television network page following Monday’s coup, the social media giant’s latest move in a country where its platform has been connected in previous years to physical violence.

A page for the television network has since at least early last year posted photos that publicize efforts of the nation’s military, drawing likes from more than 33,000 people, before it was removed late Monday. Facebook first removed the Myawaddy television network from its platform in 2018 as part of a crackdown on hundreds of pages, groups and accounts—some tied to Myanmar’s military—that it said had abused its services, but a page promoting the station later reappeared.

After The Wall Street Journal asked Monday why the Myawaddy page was operational given its earlier ban, Facebook removed it and it now displays a message saying “This Page Isn’t Available.”

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Journalism Tech

Dropping WhatsApp? Nostalgia Drives Users to ICQ


That’s the headline on my newest story, an offbeat piece — an A-hed, in Wall Street Journal parlance — with my colleague Joyu Wang. It went online yesterday and is on today’s front page. (The print headline: “Wariness of WhatsApp Sends Users on a Nostalgia Trip.”)

It begins:

HONG KONG — WhatsApp users around the world who are worried about the company’s shifting policy on data privacy are flocking to rival messaging apps such as Signal and Telegram.

In Hong Kong, some are choosing an alternative that reminds them of their childhood—before algorithms, Big Tech and viral misinformation.

ICQ was a pioneering, mid-1990s internet messaging service then used on bulky PCs on dial-up. It was a precursor to AOL Instant Messenger, and was last in vogue when the TV show “Friends” was in its prime and PalmPilots were cutting edge.

It’s been modernized over the years, and now is an app for smartphones. Lately it has skyrocketed up Hong Kong’s app charts, with downloads jumping 35-fold in the week ending Jan. 12.

“It recalls my childhood memories,” said 30-year-old risk consultant Anthony Wong, who used ICQ when he was in grade school. He has since connected with more than two dozen friends on the platform after some bristled this month at a privacy policy update by WhatsApp that would allow some data to be stored on parent Facebook Inc.’s servers.

Click through to read this rest.

My previous A-heds have been about a globe-trotting McDonald’s food blogger and the phenomenon in India of “good morning” messages.

India Journalism Tech

Oyo Hotel Chain Suffered Ailments Beyond Pandemic’s Travel Slowdown

WSJ Oyo page one

That’s the (online) headline on my newest story, which I wrote with my colleague Phred Dvorak. It’s on today’s WSJ front page. It begins:

Just over a year ago, India’s Oyo Hotels & Homes was among the world’s hottest startups and the second-largest hotel chain globally. It had billions of dollars from SoftBank Group Corp.’s Vision Fund and others, and a valuation that had doubled in a year to as high as $10 billion.

Covid-19, and the destruction it dealt travel, blew up much of that. But Oyo’s issues run deeper than the pandemic. The company already faced problems from its rapid expansion, issues that won’t be fully solved by a post-vaccine travel recovery.

Oyo has seen thousands of hoteliers leave its network amid complaints from many that they have been treated unfairly. The company’s challenges outside India threaten its global ambitions.

Click through to read the rest, or pick up a copy of today’s paper.

India Journalism Tech

In India, Facebook Fears Crackdown on Hate Groups Could Backfire on Its Staff

That’s the headline on my newest story, an exclusive with my colleague Jeff Horwitz, out Sunday. It begins:

Dozens of religious extremists burst into a Pentecostal church outside New Delhi in June, claiming it was built atop a Hindu temple. The group installed a Hindu idol in protest, and a pastor says he was punched in the head by attackers.

Members of a Hindu nationalist organization known as Bajrang Dal claimed responsibility in a video describing the incursion that has been viewed almost 250,000 times on Facebook. The social-media company’s safety team earlier this year concluded that Bajrang Dal supported violence against minorities across India and likely qualified as a “dangerous organization” that should be banned from the platform, according to people familiar with the matter.

Facebook Inc. balked at removing the group following warnings in a report from its security team that cracking down on Bajrang Dal might endanger both the company’s business prospects and its staff in India, the people said. Besides risking infuriating India’s ruling Hindu nationalist politicians, banning Bajrang Dal might precipitate physical attacks against Facebook personnel or facilities, the report warned.

Such conflicting concerns underscore the struggle Facebook faces in policing hate speech that exists in the vast sea of content posted to its platform around the world. The calculus is especially complicated in India, Facebook’s largest market by users. Facebook has staff on the ground, recently invested $5.7 billion in a new retail venture and interacts with a government whose politicians have ties to Hindu nationalist groups.

“We enforce our Dangerous Individuals and Organizations policy globally without regard to political position or party affiliation,” said Facebook spokesman Andy Stone, calling the company’s process for determining what entities to ban careful, rigorous and multidisciplinary.

Click through to read the rest.

Links to our previous stories on Facebook in India, if you missed them, are here:


My Top 10 Favorite Apps

Adapted from an edition of my newsletter, Newley’s Notes, sent November 18, 2020. Image via William Hook on Unsplash

In recent posts I’ve shared my ten favorite email newsletters and my ten favorite podcasts This time…

My Top 10 Favorite Apps

(Note, I’m an iPhone user, and some of these are iOS-only.)

💬 1) WhatsApp – I may use this app more than any other, not just because I need to know how it works for my job, but because it’s hugely useful. Especially for communicating with family and friends internationally.

🎧 2) For podcasts, I like Overcast. It works well, has done for years, and is actively maintained by one, single, meticulous developer, Marco Arment.

🔒 3) 1Password is my password manager of choice.

(What’s that? You’re not using a password manager? Use a password manager! “Remembering dozens of different 14-character passwords isn’t realistic,” my colleague Katie Bindley wrote in 2018. “But coming up with only a few passwords – or just one – and reusing them is a terrible idea from a security standpoint. It might be time to consider a password manager.”)

🎵 4) provides ambient sounds the company says are engineered to help you focus. I use the app (and website, when on a computer) to drown out distractions while I’m working.

(Similarly, I also love the Environments app for groovy soundscapes. These are recordings made by sound recordist Irv Teibel and released as LPs in the 1960s and 1970s. They include sounds of a be-in, an aviary, a “psychologically ultimate seashore,” a cornfield in a summer, and more.)

📖 5) Instapaper is one of several read-it-later services – you activate it and it saves the text of a website or document you’re reading, then you can access it for perusal later. It’s great for long-form articles that you don’t want to read in a browser. People love Pocket, a rival service, but I haven’t tried it because Instapaper has proved reliable for me for years.

☕ 6) Coffee nerd alert: AeroPress Timer is a fun app for brushing up on my favorite brewing method’s various recipes. I prefer the classic recipe (boring, I know!) but sometimes experiment with new ones, like inverted techniques.

🎙 7) For recording interviews, I typically use one of several trusty Olympus recorders I have owned over the years. But just in case that method fails, I’ll often record simultaneously on my phone. For that I use the app app, which provides automatic transcriptions.

🏋️‍♂️ 8) Sadly I have not been in a gym for many months (thanks a lot, pandemic) but for barbell training I found an app called BarCalc that I really like. It provides a simple function: you input the weight plates you have at your disposal, enter the weight you want to put on the bar, and it shows you which plates to use. This is useful when you’re adding odd weight totals to bar.

🗣 9) If you want to know what’s lighting up Twitter, but don’t want to dive into the service itself, check out Nuzzel. You can view the links that people you follow have tweeted the most over the last 4 hours, 8 hours, 24 hours, etc.

📰 10) The Wall Street Journal app – of course! One feature I find indispensable for following stories by my colleagues is the ability to get alerts from the app when their pieces are published. I described how to do that in this post – basically, just click the plus sign after an author’s name when you see his or her byline on a story in the app. You’ve done that for my stories, haven’t you?!

What do you think of my picks? Did I miss any of your must-haves? Leave a comment below or find me on Twitter; I’m @Newley.

India Journalism Tech

Facebook’s WhatsApp Gets Green Light to Expand Mobile Payments in India

That’s the headline on my latest story, out Friday. It begins:

Regulators in India granted Facebook Inc.’s WhatsApp permission to expand its digital payments service, a win for the company after a delay of nearly three years in its largest market by users.

The National Payments Corporation of India, or NPCI, said late Thursday that WhatsApp can bring the service to a maximum of 20 million users. That is up from the one million cap that has been in place since the encrypted messaging platform in February 2018 began offering payments via its app in a trial service, the first of its kind.

“I’m excited to share today that WhatsApp has been approved to launch payments across India,” Facebook Chief Executive Mark Zuckerberg said in a video provided Friday by the company. The service, which is free, enables users to connect their bank accounts to the app and easily send money to one another, just as if they were sending a typical chat.

Still, WhatsApp remains far from making the functionality available to all of its more than 400 million users in India. The NPCI said WhatsApp can start with a maximum of 20 million users—which would be about 5% of WhatsApp’s total user base in the country.

Click through to read the rest.


My Ten Favorite Podcasts

Adapted from an edition of my newsletter, Newley’s Notes, sent November 2, 2020. Image via C D-X on Unsplash.

Last week I shared my ten favorite email newsletters.

🎧 Now let’s turn to podcasts. Here are my faves:

💰 1) Conversations with Tyler – academic and author Tyler Cowen talks to extremely smart people. That’s pretty much it. The focus is nominally economics, but you don’t need to be an econ nerd to enjoy it.

😂 2) Here’s the Thing with Alec Baldwin. The great actor interviews creative types. His 2014 chat with Jerry Seinfeld was incredibly funny.

🎵 3) Desert Island Discs – What music would you bring with you to a desert island? A simple premise, an immensely enjoyable and moving show. Don’t miss Arsenal legend Ian Wright or documentary filmmaker Louis Theroux.

⚽ 4) For soccer news, I like Football Weekly, from The Guardian, featuring a well-informed and (mostly) lovable bunch of journalists…

🧤 5) …and Goalkeepers’ Union – former Watford and Brentford goalkeeper Richard Lee discusses all the week’s top GK news.

📰 6) The Journal – The Wall Street Journal’s daily podcast featuring the biggest stories and interviews with our reporters. (I was on last year talking tech in India, and in July discussing Hong Kong and U.S. tech titans.)

💪 7) The Peter Attia Drive – Longevity-focused physician Peter Attia talks to extremely sharp experts in the fields of medicine, psychology, fitness, sports and more.

📚 8) Asia Matters – my ex-WSJ colleague Andrew Peaple and my ex-Columbia University classmate Vincent Ni talk to journalists, academics, and others about news and politics throughout the region. (I joined last year to talk about India, China, and tech.)

🎸 9) Bob Dylan: Album By Album – here’s an unconventional one. Ben Burrell discusses the musical genius’s records, one by one.

🔨 10) Cool Tools: Renowned author and technologist Kevin Kelley and tech editor Mark Frauenfelder interview guests about the tools they find indispensable.

What do you think of my picks? Leave a comment or find me on Twitter; I’m @Newley.