The touchscreen has been intermittently failing for several weeks – sometimes it works as it should, and sometimes it’s unresponsive, with touches and swipes yielding no response.
Sometimes rebooting works, and sometimes it doesn’t. Sometimes locking the screen and then unlocking it again works, and sometimes it doesn’t.
Perhaps most maddeningly, at times touches yield delayed actions, or massively sped-up ones. Sometimes the phone even suffers from phantom touches, with apps being opened or screens being swiped completely independently.
I tried erasing and restoring it as a new device, but that didn’t work. The problem persisted.
So I finally took it to an authorized service provider here in Singapore recently.
The tech quickly diagnosed the problem, noting that unfortunately, the phone is out of warranty.
It seems to be suffering from a hardware issue, she said, perhaps due to motherboard or display problems. She said it would cost as much as S$550 (about $400) to fix it, and that even then it would only have a ninety-day warranty, and the problem could persist. One option: I could sell the phone to them – for about $50.
I asked the tech and a more senior manager if this is a problem they see frequently, and they said they had seen it before.
Sadly, thus, I don’t have a fix to share. But if you’re similarly beset by the issue, just know this: You’re not alone.
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